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Helpdesk

Phone Support Email Support Remote Administration Onsite Support

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Cloud Solutions

Virtual Applications Virtual Desktops Virtual Servers Virtual Solutions

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Support Plans

IT ASSIST CAN BECOME YOUR IT DEPARTMENT

We become the IT department for your company providing cost-effective IT outsourcing or provide backup support of your existing IT department. We will custom design and plan that will suit your needs.

 

SUPPORT PROGRAM

  • Flat Rate – GOLD Plan

Our Platinum Plan is an all-inclusive plan that is designed specifically for organizations that want to pay one monthly price for all IT service and support which include after hours! This plan enables your company to budget effectively. We fix any breakdowns and issues on existing systems with no extra charge. You can call us anytime without worrying about the cost!

 

  • Flat Rate – SILVER Plan – OUR MOST POPULAR PLAN!

Our Silver Plan is designed specifically for organizations that want to pay one monthly price for all IT service and support – during normal working hours. This plan enables your company to budget effectively. We fix any breakdowns and issues on existing systems with no extra charge. You can call us anytime during normal working hours without worrying about the cost!

 

Flat Rate Plans include:

Proactive support and maintenance

24/7 monitoring on your servers

Remote access

Onsite visits

Helpdesk support

 

  • Standard SLA Plan

Our standard SLA Plan includes monthly on-site or remote server maintenance. Discounted hourly and weekend rates apply to any additional work. 

 

  • Pay On Use Plan

You "pay as you go". We provide our expertise on an informal basis charged at an hourly rate.

 

So… Whether you have an existing in-house IT team that requires occasional help or you don't have an IT support team and looking for a company that can become "Your IT Department" then, you've come to the right place for that specialised support. We can tailor your support plans to fit your IT requirements. Call us today!